PrivacyPolicy
Last Updated: January 1, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our services.
Personal Information
- Account information such as name, email address, and password
- Payment information for subscription processing
- Profile information including preferences and settings
- Communications when you contact our support team
Usage Information
- Audio files and transcriptions you upload or create
- Device information including browser type and operating system
- Usage patterns and feature interactions
- Log data including IP addresses and timestamps
How We Use Your Information
We use the collected information to provide, maintain, and improve our services.
- 1
Service Delivery
Process audio files, generate transcriptions, and deliver our core services
- 2
Account Management
Create and manage your account, process payments, and handle subscriptions
- 3
Communication
Send important updates, respond to inquiries, and provide customer support
- 4
Service Improvement
Analyze usage patterns to enhance features and develop new functionality
- 5
Security
Protect against fraud, unauthorized access, and other security threats
Data Security
We implement robust security measures to protect your information from unauthorized access and disclosure.
Encryption
All data is encrypted in transit using TLS and at rest using AES-256 encryption standards.
Access Controls
Strict access controls ensure only authorized personnel can access your data when necessary.
Regular Audits
We conduct regular security audits and assessments to maintain the highest security standards.
Incident Response
We have a comprehensive incident response plan to quickly address any security concerns.
Your Rights
You have control over your personal information and can exercise the following rights:
Access Your Data
Request a copy of the personal information we hold about you
Update Information
Correct or update any inaccurate or incomplete information
Delete Your Data
Request deletion of your personal information, subject to legal requirements
Data Portability
Receive your data in a structured, machine-readable format
Opt-Out
Unsubscribe from marketing communications at any time
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
- Account data is retained while your account is active
- Transcription files are stored for 90 days after creation unless deleted earlier
- Payment records are kept for 7 years to comply with tax regulations
- Log data is retained for 12 months for security and troubleshooting purposes
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
Essential Cookies
Required for basic site functionality
Analytics Cookies
Help us understand how you use our services
Preference Cookies
Remember your settings and preferences
Third-Party Services
We may share information with trusted third-party service providers who assist us in operating our services.
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting
- Analytics services to improve our platform
- Email service providers for communications
All third parties are contractually obligated to protect your data and use it only for specified purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.